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Client Support Services

Do you need assistance with your subscription and or account activation, general subscriber services, or how to determine the correct account for your company?

Our Client Support team is ready to assist you. We will provide assistance with the configuration of your account and help with the interpretion of reports that are generated by ONDATAPERF.

Please use this eMail Form or send an eMail to:
support@cotrantech.com

 

TOP FREQUENTLY ASKED QUESTIONS (FAQs)

DOWNLOADS CLIENT SUPPORT SERVICES INSTRUCTIONS

Please use the links below to download information that will enable you to better utilize your ONDATAPERF account.

In order to better serve your support requirements, please provide as much information as possible whenever you contact us:
  • In the subject line of the email window, please type your ONDATAPERF Userid or telephone number.
  • If you or a premium subscriber are experiencing issues with respect to the ONDATAPERF WEB SERVICE, please provide specific information as to issues or problems that you are experiencing.
  • Type of Internet connection and the name of your Internet Service Provider (DSL/Cable/Satellite)
  • Server Type and Operating System.
  • Brief description of any network (computers, routers, hubs, switches, firewall software etc.)
  • Detailed description of the issue you are having
  • Results of any troubleshooting steps you have completed.
  • Call-back number and the best time that we will be able to reach you.
 
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